Frequently Asked Questions
How long does delivery of my jewellery take?
Most UK deliveries arrive within 48 hours of you placing your order.
You should allow between 14 and 21 days for orders to destinations outside of the UK.
Are my credit card details safe?
Yes. When you order jewellery at Aroha Koha you can rest assured. Our payment service provider, RBS WorldPay©, provides the safest means available today for ordering securely on the Internet. For a detailed description on credit card security visit our Security Page. To read about the RBS WorldPay© service click WorldPay.
Can I receive an order of jewellery quickly in time for a birthday or Christmas?
Yes. Simply give us a call just before you order your jewellery and ask us for our Special Delivery option. For a few pounds more we can send your jewellery by 24 hour Special Delivery.
What can I do if I am not happy with my jewellery order?
We are confident that you will love the jewellery that you purchase here. But if you should be disappointed in any way, please contact us and we will do all we can to help. Please also see our Shopping Guarantee for details of our refunds policy.
I have a different question!
Click here to contact us with your enquiry regarding the jewellery and services at Aroha Koha.
Aroha Koha Jewellery - The Gift of Love